Posted time December 14, 2023 Location Dubai Job type Full-time

Are you a skilled professional in the field of technology, specializing in End User Computing? Your expertise is exactly what we are looking for

Key Responsibilities:

  • Drive innovation in end user computing service lines.
  • Collaborate cross-functionally to develop and implement new edge computing services.
  • Provide expertise in Windows OS, Mac OS, InTune Administration, MS Config Manager, AD/Azure AD, M365 Suits, virtualization, and more.
  • Develop and maintain knowledge base, FAQs, and SOPs for evaluated solutions, offering L3 support.
  • Work closely with third-party vendors for testing and product evaluation.
  • Contribute to communication & collaboration product road maps.
  • Provide L2/L3 technical support and assistance to the team.
  • Stay updated on industry trends and bring in new ideas and technologies.
  • Ensure effective day-to-day operations, integrating tracking, reporting, security, and operational tools.


  • Technology expertise in Windows OS, Mac OS, InTune, MS Config Manager, AD/Azure AD, M365 Suits, virtualization, scripting (VBS, WMI, PowerShell, Python), and more.
  • Certifications: MCSA, CCNA, MCDST, Azure.
  • Familiarity with ITIL/Agile Scrum foundation framework.
  • Strong problem-solving and analytical skills.
  • Experience in JamF Pro, MAC device management, and security fundamentals.
  • General banking and business area knowledge
  • Good understanding of banking IT infrastructure.
  • In-depth knowledge of Modern Workplace technology.
  • Familiarity with industry-accepted standards and best practices related to Information Management operations, coupled with expertise in IT Service Management best practices.

Prior Work Experience:

  • Minimum of 8 years of related work experience in End User Computing.
  • At least 5 years of experience working in a banking operational environment or equivalent.
  • A minimum of 4 years of experience in ITIL Service Management processes.
  • Familiarity with customer relationship tools such as BMC or ServiceNow.

If you are ready to contribute your expertise to a dynamic environment, apply now!