Are you a skilled professional in the field of technology, specializing in End User Computing? Your expertise is exactly what we are looking for
Key Responsibilities:
- Drive innovation in end user computing service lines.
- Collaborate cross-functionally to develop and implement new edge computing services.
- Provide expertise in Windows OS, Mac OS, InTune Administration, MS Config Manager, AD/Azure AD, M365 Suits, virtualization, and more.
- Develop and maintain knowledge base, FAQs, and SOPs for evaluated solutions, offering L3 support.
- Work closely with third-party vendors for testing and product evaluation.
- Contribute to communication & collaboration product road maps.
- Provide L2/L3 technical support and assistance to the team.
- Stay updated on industry trends and bring in new ideas and technologies.
- Ensure effective day-to-day operations, integrating tracking, reporting, security, and operational tools.
Qualifications:
- Technology expertise in Windows OS, Mac OS, InTune, MS Config Manager, AD/Azure AD, M365 Suits, virtualization, scripting (VBS, WMI, PowerShell, Python), and more.
- Certifications: MCSA, CCNA, MCDST, Azure.
- Familiarity with ITIL/Agile Scrum foundation framework.
- Strong problem-solving and analytical skills.
- Experience in JamF Pro, MAC device management, and security fundamentals.
- General banking and business area knowledge
- Good understanding of banking IT infrastructure.
- In-depth knowledge of Modern Workplace technology.
- Familiarity with industry-accepted standards and best practices related to Information Management operations, coupled with expertise in IT Service Management best practices.
Prior Work Experience:
- Minimum of 8 years of related work experience in End User Computing.
- At least 5 years of experience working in a banking operational environment or equivalent.
- A minimum of 4 years of experience in ITIL Service Management processes.
- Familiarity with customer relationship tools such as BMC or ServiceNow.
If you are ready to contribute your expertise to a dynamic environment, apply now!