Application Specialist – WSO2

Job Description…

Application Specialist – WSO2

Department: Platforms Services Department
Functional Area: Applications
Employment Scope: Enterprise Application Operations and Support

Job Purpose
The Application Specialist is responsible for administering and supporting middleware, API management, enterprise integration and identity platforms. The role ensures secure and reliable information exchange and the availability, performance and resilience of authentication and integration services.

Key Responsibilities

Middleware and API Administration
• Administer WSO2 API Manager and WSO2 Identity Server.
• Configure API gateways, endpoints, routing policies and environment settings.
• Support API publishing, deployment, versioning and retirement.
• Maintain middleware nodes, Java runtime components and supporting services.
• Support platform upgrades, patches and configuration changes.

Identity and Access Integration
• Support authentication, authorization and identity federation.
• Configure OAuth 2.0, OpenID Connect and SAML integrations.
• Troubleshoot authentication failures, token issues and access errors.
• Maintain certificates, keys and secure communications.

Integration, Monitoring and Troubleshooting
• Support REST and SOAP web-service integrations.
• Monitor APIs, authentication flows and integration performance.
• Analyze middleware, API gateway, identity-platform and JVM logs.
• Troubleshoot connectivity, latency and integration failures.
• Coordinate incident resolution with technical teams.

Change, Security and Recovery
• Prepare implementation, testing, validation and rollback procedures.
• Apply security patches and approved hardening configurations.
• Support vulnerability assessments and access reviews.
• Support high availability and disaster recovery exercises.
• Validate platform functionality after recovery.

Documentation and Knowledge Management
• Maintain API inventories, architecture and certificate records.
• Prepare operational procedures, deployment guides and runbooks.
• Document troubleshooting, recovery and escalation procedures.
• Conduct knowledge-transfer sessions.
• Participate in on-call and after-hours support when required.

Technical Skills
• WSO2 API Manager and WSO2 Identity Server.
• API gateways and API lifecycle management.
• OAuth 2.0, OpenID Connect and SAML.
• REST APIs and SOAP web services.
• Java and JVM troubleshooting.
• Linux administration and shell scripting.
• SSL/TLS certificates and key management.
• OpenShift, Kubernetes and Docker.
• Application monitoring and centralized logging.
• Load balancing, WAF, DNS, firewall, high availability, disaster recovery and ITIL practices.

Qualifications
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or a related discipline.
• Relevant technical certifications are preferred.

Experience
• Experience in application, middleware, integration or identity-platform administration.
• Hands-on experience with WSO2 or equivalent platforms.
• Experience with REST, SOAP and identity federation protocols.
• Experience in high-availability production environments.

Behavioral Competencies
• Strong analytical and troubleshooting skills.
• Effective communication and coordination.
• Ability to work under pressure.
• Strong documentation and knowledge-sharing skills.
• Accountability, risk awareness and continuous improvement.