December 30, 2025 - Job Description…
| JOB PURPOSE: The overall objective of the job
|
| Maintain and administer highly available and secured data and voice networks and related computing environments Ensure the availability, uptime and performance and quality of the Network Systems and services, provide enterprise-wide support for complex network systems and interconnected technologies that require day-to-day support to maintain optimum performance and utilization of network devices and services, involve in troubleshooting (Incident diagnose and analysis) to identify and resolve network issues quickly and accurately, Ensure network devices schedule backups. |
|
3. KEY ACCOUNTABILITIES: Accountability statements in the form of verb/noun/result area
|
| Description | Performance Indicators |
|
Support in maintaining Cloud Network Services, DC Network Infrastructure environment, WAN, LAN network, Data & Voice lines
|
â–ª Uptime of Network Devices and Services. â–ª % Down time â–ª User satisfaction
|
|
Analyze and resolve network faults, involve in troubleshooting to identify, and resolve network issues quickly and accurately.
|
â–ª Compliance with SLA â–ª User satisfaction
|
|
Provide technical assistance and support for incoming queries and issues related to networks and related services.
|
â–ª User satisfaction â–ª Maintain Logs
|
|
Meet users, other stake holder’s requests /demands, timely response to the end-users, co-workers, Support issues and honor commitment in time
|
â–ª Compliance with schedule â–ª On time Delivery â–ª Maintain Support logs
|
|
Ensure Network System Backup, Storage and Recovery
|
â–ª Compliance with schedule.
|
|
Maintain Major Task Logs periodically on prescribed systems
|
â–ª Periodic Update
|
|
Carry out Periodic Preventive Maintenance of Network Devices / minor version upgrade.
|
â–ª Compliance with maintenance schedule â–ª On time maintenance resolution â–ª % Down time
|
|
Follow SOPs, Policy and Procedure, Change Management compliance, Security Compliance, Support Network Audit
|
â–ª Compliance with IT policy & Procedure â–ª Periodic review of % of violation & Exception
|
|
Available to work with Flexi timings, on Regular and Shift basis subject to job nature and under tight delivery and pressure.
|
â–ª Adherence with Flexible timing â–ª Available for office and off-office works. â–ª DC Visits.
|
|
QUALIFICATIONS, EXPERIENCE & SKILLS: The skills, knowledge, and experience specific to the job in question
|
| Experience/ Knowledge (Preferred):
•                Preferred experience in banking environment. •                Preferred experience working with Dell Sonic Switches. •                Preferred experience on Aruba wireless and CPPM management. •                Preferred experience in managing Wan optimizer (Preference Silverpeak). •                Preferred experience working with NMS tools e.g. SolarWinds. •                Preferred experience on BMC remedy, Incident management, Problem management. •                Preferred experience with operation and management of technical systems and solutions, network equipment and storage area networks.
Other Skills (Desirable): •                Ability to learn new technologies and implement them successfully. •                Strategic Thinking with Continuous Improvement mindset. •                Excellent communication skills (verbal, written, and presentation). •                Problem solving skills. •                Coordination skills. •                Strong interpersonal skills. |