Contact Center Analytics & AI Lead

Posted time February 23, 2026 Location Dubai Job type Full-time

Job Summary: 

We are seeking a strategic and technically strong Contact Center Analytics & AI Lead to drive data-driven decision-making and AI adoption across our contact center operations. This role will lead analytics strategy, implement AI-powered solutions, and deliver actionable insights to enhance customer experience, operational efficiency, and business outcomes.

Key Responsibilities:

  • Led speech analytics, predictive modeling, AI-driven automation, real-time performance dashboards, and data strategy initiatives specifically within contact center or large-scale customer operations environments.

Required Qualifications:

  • Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, or related field.

  • 8–12 years of experience in analytics, with strong exposure to contact center environments.

  • Proven experience in AI/ML model development and deployment

  • Experience with speech analytics and conversational AI platforms.

  • Strong business acumen and ability to translate data insights into actionable strategies

This job is Expired