Call Center Technology Architect

Posted time February 23, 2026 Location Dubai Job type Full-time

Job Summary:

We are seeking an experienced Call Center Technology Architect to design, implement, and optimize contact center technology solutions. The ideal candidate will be responsible for architecting scalable, secure, and high-performing call center systems that enhance customer experience and operational efficiency.

Key Responsibilities:

Design and deploy enterprise-scale CCaaS, led cloud migrations, integrated AI capabilities, and managed complex multi-country implementations.

Lead implementation and integration of contact center platforms such as Genesys,  NICE, Avaya, Cisco (Webex Contact Center), Amazon Web Services (Amazon Connect)

Required Qualifications:

  • Bachelor’s degree in Computer Science, IT, or related field.
  • 8+ years of experience in contact center technologies.
  • Strong knowledge of SIP, VoIP, IVR, ACD, CTI, and cloud telephony.
  • Knowledge of network infrastructure and telecom protocols.
  • Strong analytical and problem-solving skills.
This job is Expired