Business Process Analysis / Process & Services Reengineering Analyst

Job Description…

Role Summary

The Business Process Analysis / Process & Services Reengineering Analyst is responsible for reviewing,

analyzing, and optimizing services and business processes to ensure they are well designed and optimized

from a business and operational perspective. The role focuses on improving service efficiency, clarity, and

readiness for implementation or digital enablement by aligning business objectives, processes, and service

delivery requirements.

Key Responsibilities

• Review services and processes proposed for onboarding, transformation, or improvement.

• Analyze business rules, service scope, eligibility criteria, and end-to-end workflows.

• Develop AS-IS and TO-BE process maps to identify gaps, inefficiencies, and risks.

• Reengineer and optimize processes to improve efficiency, turnaround time, and service quality.

• Ensure services are business-ready, operationally feasible, and suitable for implementation or

digitization.

• Elicit, document, and validate business requirements with stakeholders.

• Facilitate workshops and working sessions to validate service design and process flows.

• Act as a bridge between business stakeholders and technical or delivery teams.

• Produce clear documentation including process maps, SOPs, service blueprints, and BRDs.

• Support governance, review, and readiness assessments.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field.

• 3–7 years of experience in business process analysis, process reengineering, or service

transformation.

• Strong experience in business process modeling methodologoes and techniques.

• Experience supporting digital transformation initiatives.

Skills & Competencies

• Strong analytical and problem-solving skills.

• Ability to design and assess services from a business and operational perspective.

• Excellent stakeholder engagement and facilitation skills and ability to work in cross-functional

teams.

• Strong written and verbal communication skills (Arabic is prefered).

Key Outcomes

• Well-designed, optimized, and business-ready services.

• Clear, validated business requirements and process documentation.

• Improved efficiency, consistency, and service delivery outcomes