Posted time December 14, 2023 Location Dubai Job type Full-time

Are you an IT professional with a proven track record in application production support and a deep understanding of ITIL practices? If you’re ready to elevate your career and contribute to the success of a dynamic team, we want to connect with you!

Position: IT Support Specialist
Location: Dubai


  • Over 5 years of hands-on experience in a technical role within large organizations.
  • Essential background in the banking sector.

Knowledge & Skills:

  • Proven expertise in application production support following ITIL best practices.
  • Proficiency in troubleshooting, configuring, and maintaining applications.
  • Hands-on experience optimizing application performance.
  • Adept at resolving tickets with precision and meeting SLAs.
  • Strong background in proactive monitoring and incident analysis.
  • Familiarity with TCS BaNCS application, both backend and front end.
  • Understanding of SWIFT and local payment settlement processes.
  • Skills in shell scripting, Jboss, Oracle, Spring, Hibernate, and a programming language.
  • Competent in both Windows and Unix environments.
  • Ability to handle pressure and provide support during critical production issues.
  • Availability for extended hours during critical incidents and weekend deployments.
  • Prompt acknowledgment and response to command center calls (24×7).

Behavioral Competencies:

  • Cultivate a mindset of continuous improvement.
  • Exceptional communication skills, both verbal and written.


  • Bachelor’s degree in Computer Science or equivalent.
  • Possession of relevant industry-standard certifications, such as ITIL.

If you’re ready to embrace challenges, contribute your expertise to a dynamic team, and excel in a fast-paced environment, we invite you to apply now! Join us as we strive for excellence and innovation in the realm of IT.

To submit your application, share your resume outlining your relevant experience with us.

We look forward to welcoming you aboard!