Application Support Specialist

Posted time May 21, 2024 Location Dubai Job type Full-time

We are seeking an experienced Application Support Specialist with experience in Oracle SQL. With 6-7 years of expertise, the ideal candidate will have a background in payment gateway operations and be skilled in service delivery, troubleshooting, and client-focused support. Key responsibilities include monitoring and maintaining payment gateway systems, providing technical support during integration and post-live phases, and ensuring compliance with industry regulations.

Qualification/Required Skills

  • Minimum 6-7 years’ experience in Oracle SQL and Application Support.
  • Previous experience in payment gateway operations or a related role is highly desirable.
  • Strong in Service Delivery and Support activities, Troubleshooting, Analytical Skills, Client Focused
  • Knowledge of applications Health Checks, Maintenance and Change related activity.
  • Knowledge of performance monitoring and log management tools such as: Splunk, AppDynamics
  • Experience of working in production support projects (this will be an added advantage)
  • Effective communication skills; verbal, non-verbal and written.
  • Knowledge of industry regulations and compliance standards (e.g., PCI DSS) is a plus.

High Level Tasks

  • Troubleshoot errors and application issues with internal teams and external stakeholders
  • Provide support to the entities during the integration and post live
  • Provide support to call centre agents in case of production issues
  • Continuously monitor payment gateway systems to ensure optimal performance, reliability, and security.
  • Respond to and resolve payment-related inquiries and issues from customers, clients, and internal teams promptly and professionally.
  • Provide technical support to customers and partners in integrating and troubleshooting payment gateway systems.
  • Stay up-to-date with industry regulations and compliance requirements related to payment processing and ensure our systems adhere to them.
  • Maintain accurate and up-to-date documentation of payment processes, procedures, and issue resolutions.
  • Collaborate with cross-functional teams, including finance, customer support, and IT, to ensure a cohesive approach to payment gateway operations.
  • Manage relationships with payment gateway service providers, Acquirers and coordinate updates, maintenance, and enhancements as needed.
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