October 1, 2025 
saudi arabia 
Full-time Job Description…
Own L2-level operations for IBM MQ ,App Connect IIB , Datapower , Filenet , Kong API , CP4i within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.
Key Responsibilities:
– Provide L2-level support for IBM MQ , App Connect IIB , Datapower , Filenet , Kong API , CP4i in a mission-critical banking environment.
– Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
– Operate under ITIL processes (Incident/Change/Problem/Knowledge).
– Maintain high availability, performance, and security; participate in DR/BCP drills.
– Own complex incident troubleshooting and approved changes for the platform.
– Conduct root cause analysis for recurring incidents; implement permanent fixes.
– Tune configurations and schedule jobs to improve performance and reliability.
– Coordinate vendor TAC cases and firmware/patch planning; validate after-change health.
Required Tools & Technologies:
– ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools
– ITIL Foundation
– 3–5 years in administration and change/incident ownership for the platform in banking.
Soft Skills & Banking Behaviours:
– Clear communication with operations, security, audit, and business stakeholders.
– Evidence-driven troubleshooting; strong documentation and runbook hygiene.
– Ownership mindset with 24×7 support readiness and on-call rotation participation.